Frequently Asked Questions

Q. How much is postage and packaging?

A. Orders below £50 carry a £2.50 postage and packaging charge, and orders £50 and above are free (UK mainland only) and are sent via Royal Mail.  UK mainland customers can request next day courier delivery at a cost of £5.00 for orders below £50.00, and for just £2.50 for orders above £50.00. UK mainland orders above £100 are sent with courier delivery free of charge.

Q. When will I receive my delivery?

A. Providing the order is placed before 4pm Monday-Friday, if sent by 1st class Royal Mail delivery, orders should be received 1-2 working days after placing the order. If sent by courier, your order should be received the next working day.

Q. If sent by Courier, what happens if I’m not in?

A. If you happen to miss a delivery, a card should be left with further instructions.

Q. What happens if I miss my Royal Mail delivery?

A. A card should be left, and your order can be collected from you nearest post office.

Q. What happens if I don’t receive my order?

A. In the rare event that this happens, it is advisable to check with your local depot before calling us.

Q. Are there any special offers?

A. We have ongoing special offers for bulk orders, where if you buy 5 boxes of one of our products at retail price (£11.70) you get a sixth box free, and free P&P. Also if you buy 10 boxes at retail price you get another 2 boxes free, with free next day courier P&P. Other special offers can be given via email, phone or letters. To subscribe to our newsletter, e-mail ‘Subscribe’ to press@igennus.com

Q. Why do you need my email address?

A. An email address is not essential but is useful for sending a payment receipt, notifying you of any special offers and our quarterly newsletter if requested.

Q. Why do you need my telephone number?

A. A contact number is needed if there are any problems concerning your order. Nb- Numbers are never passed on to third parties.

Q. Don’t you have my card details already?

A. No – after every order is processed, card details are destroyed due to data protection.